Ultrasonic Retainer Cleaner Returns & Refunds

A. 14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

B. Return Process

To start a return, please contact us at support@ultrasonicretainercleaner.com or call us at +61 451 772 799.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

C. Damaged, Incorrect, or Faulty Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

If you believe there is an issue with your order, please contact us at support@ultrasonicretainercleaner.com before sending any item back.

Depending on your location, the time it may take for an exchanged product to reach you may vary.

 

D. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrectly sent.

If you need to exchange an item, please contact us at support@ultrasonicretainercleaner.com  or call us at +61 451 772 799.

 

E. Restocking Fee

We do not charge any restocking fee on approved returns.

 

F. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 1-5 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at support@ultrasonicretainercleaner.com.